A working method that works
In debt collection the difference lies not only in the work of individual operators, but in the method used to organise the work. Many companies simply hand cases over to their staff, who try a few phone calls and, if there is no answer, have few tools left to keep working on the case.
We have chosen a different approach. Each case is analysed and organised by type, so that the most suitable strategy can be applied. Our back office enriches the cases with additional data and tools and includes them in large-scale and targeted activities: operators do not receive simple contacts, but active responses from the debtors themselves.
The result is a unique model: operators never start from improvised attempts, but handle concrete contacts, with better chances of recovery.